Key Phrases that Resolve Workplace Conflict

I like these suggestions for phrases that diffuse tension in the workplace. “Don’t make your workplace a battleground” is excellent advice.

Ellie Parvin

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Choose your words carefully, as the choices you make have the power to ignite an inferno or damper a flame.

Employee #1 “YOU WERE SUPPOSE TO DO [insert task here]!” “I SENT YOU AN EMAIL TO DO IT. DIDN’T YOU READ MY EMAIL?”

Employee #2. “I DON’T HAVE TO DO WHAT YOU SAY; YOU ARE NOT MY MANGER AND I DON’T HAVE TO ANSWER TO YOU!”

The two employees’ argument echoed through the building. Employee #2 stormed outside to collect her thoughts, get some fresh air and calm down. Later she came back inside and apologized for raising her voice and the comments she made and why. In turn, the Employee #1 did the same and thus the issue was resolved and today I can honestly say, Employee #2 still adores and respects Employee #1 and still feels terrible for losing her cool and yelling back. She even wishes she…

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Turning the table on the interviewer

As a big fan of interviewing the interviewer, I recommend preparing carefully constructed questions for the end of the discussion that demonstrate your knowledge, interest in the position and critical thinking.  Find sample questions in my FAQ page.

Many job applicants squirm at the thought of the dreaded behavioral interview. Turning the table by asking the recruiter to give you examples of various scenarios enables you to probe and evaluate key information about the potential opportunity. These questions also send the message that you are an active participant in the process rather than someone who is meekly waiting in the wings for a job offer. The decision-making process works both ways.

Share your comments after you read the examples of reverse behavioral questions suggested in 7 Lies Employers Use To Trick You Into Working For Them.

 

 

Keep your resume updated even after you land a job

Congratulations! You landed the job of your dreams, or perhaps a stepping stone in the right direction. Now you’re thinking, If I never write another resume again, it will be too soon. I know how you feel, but don’t be so quick to bury this job search tool in the bottom of a dusty drawer.

Though some believe the resume is dead, buried by LinkedIn and other sites that offer online profiles, traditional resumes still have value. They are requested by hiring managers for prospective employees as well as internal promotions even if you post your entire work history online. Updating it while details are fresh on your mind is the easiest way to keep it current. You never know when opportunity will strike, either within or outside the company.

The best resumes go beyond generic job functions, delineating key achievements. Add a section to your resume if not already present, entitled Key Achievements or Highlights. Then, when you are assigned to a special project or task team, earn an award for top customer service or sales results, or initiate an idea that improves processes or saves the company money, add a statement or two in that section. Also, remember to add a section for professional affiliations, industry-related enrichment courses and certifications.

An additional benefit to updating a resume is to ensure that career track changes are reflected on paper. For example, if you are a human resources practitioner who started out in recruiting, but veered off into the benefits function, add that dimension to your profile statement and work experience. Depending on your next career step, tweak the resume to place more emphasis on the portion of your job history that correlates with your targeted role.

Save the document to your desktop or a career folder, so it’s handy and not easily forgotten. Even if you hire a professional to develop it, having all the descriptions and dates recorded will expedite the process. Not only will documenting newly acquired knowledge, experiences and successes enhance your resume in real time, but it’s like giving yourself a pat on the back. We could all use a little reminder now and then of what we have accomplished.