I like these suggestions for phrases that diffuse tension in the workplace. “Don’t make your workplace a battleground” is excellent advice.
Choose your words carefully, as the choices you make have the power to ignite an inferno or damper a flame.
Employee #1 “YOU WERE SUPPOSE TO DO [insert task here]!” “I SENT YOU AN EMAIL TO DO IT. DIDN’T YOU READ MY EMAIL?”
Employee #2. “I DON’T HAVE TO DO WHAT YOU SAY; YOU ARE NOT MY MANGER AND I DON’T HAVE TO ANSWER TO YOU!”
The two employees’ argument echoed through the building. Employee #2 stormed outside to collect her thoughts, get some fresh air and calm down. Later she came back inside and apologized for raising her voice and the comments she made and why. In turn, the Employee #1 did the same and thus the issue was resolved and today I can honestly say, Employee #2 still adores and respects Employee #1 and still feels terrible for losing her cool and yelling back. She even wishes she…
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